Privacy policy – en
Privacy policy
Responsible in the sense of the data protection act:
Martin Groß
Language
The privacy policy was translated with Deepl and may contain errors as a result.
Data protection
As website operators, we take the protection of all personal data very seriously. All personal information is treated confidentially and in accordance with the legal regulations, as explained in this data protection declaration.
Our website can, of course, be used without you providing any personal data. However, if at any time personal data such as name, address or e-mail is requested, this will be done on a voluntary basis. Never will data collected by us be passed on to third parties without your specific permission.
Data transmission on the Internet, such as via e-mail, can always have security gaps. Complete protection of data is not possible on the Internet.
Information, deletion, blocking
At any time, you can obtain information about the personal data, its origin and recipients and the benefits of data processing and request free of charge a correction, blocking or deletion of this data. Please use the contact channels indicated in the imprint for this purpose. We are also available at any time for further questions on this topic.
Server log files
The site provider automatically collects and stores data in server log files that are transmitted to us by your browser. This data includes:
– Browser type/ browser version
– Operating system of the computer
– Referrer URL
– Host name of the accessing computer
– Time of the server request
These data are not personal. This data is not merged with other data sources. If we become aware of concrete indications of illegal use, we reserve the right to check this data retrospectively.
Cookies
Many Internet pages use cookies. Cookies are harmless to your computer and virus-free. They are used to make Internet offers friendlier, more effective and safer for visitors to a website. Cookies are small text files that are stored on your computer and used by your browser.
We usually use so-called „session cookies“. These are automatically deleted after you leave our site. Other cookies remain stored on your computer until you delete them. These cookies help to recognize your computer on your next visit.
You can use your browser settings to specify that you are to be informed about new cookies and that you must accept cookies in each case. Likewise, you can exclude the acceptance of cookies for certain cases or generally or activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of our website may be limited.
Furthermore, we use an anonymized evaluation with the help of the Matomo plugin. The evaluation can be terminated by you. You can find more information and the Matomo privacy policy at the end of our privacy policy.
Change of the data protection regulations
Our privacy policy may be amended at irregular intervals to comply with current legal requirements or to implement changes to our services, e.g. when new offers are added. The new privacy policy will then automatically apply to your next visit.
Contacting the data protection officer
If you have any questions about data protection, please send us a message with the subject „Data protection“.
Amendment of the privacy policy
Our privacy policy may be amended at irregular intervals to comply with current legal requirements or to implement changes to our services, e.g. when new offers are added. The new privacy policy will then automatically apply to your next visit.
Contacting the data protection officer
If you have any questions about data protection, please send us a message with the subject „Data protection“.
This cancellation policy page was created at datenschutzerklärungmuster.de
Privacy Policy Matomo
This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.
This Privacy Policy applies to the information that we obtain through your use of Matomo websites including its subdomains demo.matomo.cloud, forum.matomo.org, developer.matomo.org, shop.matomo.org, plugins.matomo.org, ios.matomo.org, issues.matomo.org, glossary.matomo.org.
Matomo Cloud Privacy Policy
This Privacy Policy does not cover the Matomo Cloud-hosted service by InnoCraft where the Matomo Cloud (InnoCraft) Privacy Policy applies.
Who we are
Matomo is an open source project brought to you by the Matomo team members as well as many other contributors around the globe.
Matthieu Aubry is the legal representative of the Matomo project. If you have any questions about this privacy policy, please contact our privacy team at privacy@matomo.org
We will never sell your personal data to anyone.
What We Collect and Receive
In order for us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:
- Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
- Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
- Cookies — we use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.
- Create an account — when you sign up for and open an account on our forum, or purchase a premium plugin on the Matomo Marketplace, or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for.
Opt-out of website tracking
You can opt out of being tracked by our Matomo Analytics instance below:
Sie haben die Möglichkeit zu verhindern, dass von Ihnen hier getätigte Aktionen analysiert und verknüpft werden. Dies wird Ihre Privatsphäre schützen, aber wird auch den Besitzer daran hindern, aus Ihren Aktionen zu lernen und die Bedienbarkeit für Sie und andere Benutzer zu verbessern.
Your Rights
You have the right to be informed of Personal Data processed by Matomo, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact Matomo’s support team: privacy@matomo.org
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Subprocessors
We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
Matomo uses the following subprocessors to process the data collected by our websites:
| Subprocessor | Data location and security | Service |
| AlwaysData | Europe, France | Secure infrastructure for servers and databases and logs hosted in Paris, France. |
Third party services we use
When you visit our websites, or purchase products or services, we use the following third party services which may collect personal data:
| Recipient | Purpose of processing | Lawful basis | Data location and security | Personal data collected by the third party | Privacy policy |
| Matomo Cloud | To collect and analyse information about how you interact with our websites (web analytics), and to recognize and stop any misuse | Legitimate interest | Germany and Ireland | Anonymised IP address, Pages visited, browser and device used, mouse movements, anonymised key strokes, and more. | link |
| Youtube | To play videos | Legitimate interest | USA | IP address | link |
| Userlike | To be able to chat with you | Legitimate interest | Germany | Message, Name, Email, … | link |
| MadMimi | To send you our newsletter emails after you signup | Explicit consent | USA | link | |
| Discourse Hosting | To create an account on our forum | Contract | Germany | Email address, Username, Name, Password, Posts | link |
| Matomo Marketplace shop | To create an account on our shop | Contract | France | Username, Password, Names, Email, Payment information, Phone number Physical address | link |
| HelpScout | To receive and reply to your messages after you contact us | Legitimate interest | USA | IP address, Message sent, Name, Email… | link |
| Amazon AWS | To host videos and static files | Legitimate interest | Worldwide | None | link |
| PayPal and Braintree | To receive payments | Legitimate interest | USA | Payment transactions details (name, payment details, IP address…) | link |
| Lever | To receive job applications and reply to applicants | Explicit consent | USA | Job application details (Email, name, CV/Résumé, IP address…) | link |
| Quickchannel | To sign up for the webinar, receive confirmation, reminder and follow-up emails and participate in webinars | Explicit consent | Sweden (EU) | Name, Email, Company, Phone number, IP address, Browser information, Operating system, Type of device, Screen size, Internet connection | link |
| HubSpot | To send marketing materials relevant to your interests | Legitimate interest | EU | link | |
| HubSpot | To receive webinar signup confirmation, reminder and follow-up emails | Explicit consent | EU | link |
Retention of data
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Matomo’s legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
Privacy Policy Changes
We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.
Contact Us
E-Mail: privacy@matomo.org
Contact form: matomo.org/contact
EU Representative
Our EU Representative as a controller or processor not established in the Union (article 27 GDPR) is:
ePrivacy Holding GmbH
Große Bleichen 21
20354 Hamburg
Germany
External Data Protection Officer
ePrivacy GmbH
represented by Prof. Dr. Christoph Bauer
Große Bleichen 21, 20354 Hamburg
Germany
If you have any questions or concerns regarding your information, please contact privacy@matomo.org.
If you wish to communicate directly with our data protection officer (because you have a particularly sensitive matter for example), please contact them by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the company InnoCraft.